Privacy policy
What we collect, why we need it, and how long we keep it. No surprises.
Placeholder wording — have this checked
This accurately describes what the website stores and who it shares data with, but it has not been reviewed professionally. You will also need to be registered with the ICO as a data controller before processing customer data commercially.
Last updated 8 November 2026. This policy explains how Airport Parking Service handles your personal information. We are the data controller for it.
What we collect
When you make a booking we collect:
- your name, email address and telephone number
- your vehicle's registration, make, model and colour
- your outbound and return flight numbers and terminal
- your drop-off and pick-up dates and times
- the amount paid and a Stripe payment reference
- the IP address the booking was made from
We do not collect or store your card details. Payment is handled entirely by Stripe on their own checkout page. We receive only a reference to the payment and whether it succeeded.
If you use the contact form we also keep your message, so that we can answer it and refer back to it.
Why we need it
To perform the contract you entered into when booking: to know which car is yours, when to expect you, how to reach you if something changes, and to be able to prove what was agreed if there is ever a dispute.
Flight numbers are used to track delays so that we are ready when you actually land rather than when you were scheduled to.
We keep a record of payments because we are legally required to keep accounting records.
Who we share it with
- Stripe — to take your payment. Stripe is the data controller for your card details, and their privacy policy applies to them.
- Our email provider — to send your booking confirmation.
- Our hosting provider — the servers this website and its database run on.
- Google — only if you accept advertising cookies. See Cookies and advertising below.
We do not sell your information, and we do not share your booking or contact details for marketing. If we are ever legally required to disclose information, we will.
How long we keep it
- Booking records: six years, to meet accounting and tax requirements.
- Contact enquiries: up to two years, then deleted.
- Website security logs (login attempts, rate limits): 30 days.
- Payment event records: 180 days.
- Cookie choices: six months in your browser. We also keep an anonymous record that a choice was made, which cannot identify you, for 24 months.
Cookies and advertising
Essential cookies. This website sets one cookie that keeps your session working while you complete a booking and protects forms against cross-site request forgery, and a second that remembers your cookie choice for six months. The admin panel sets a further cookie for staff sign-in. These are essential to the site functioning and are not used to track you.
Advertising cookies. We use Google Ads to measure how well our advertising
works and to show relevant adverts to people who have visited this website, including on
other websites. We do this only with your consent. If you accept, we load Google's
advertising tag, which stores cookies and similar data on your device, such as
_gcl_au for up to 90 days. Google may also use its own cookies on Google's
websites.
What Google receives. Your IP address, details of your browser and device, an advertising identifier, and the title and address of the page you are viewing, with anything after the page name removed. Google may process this outside the UK. You can read how Google uses information from sites that use its services.
Google's advertising tag never runs on our booking, payment, confirmation, cancellation, manage booking or contact pages, and we do not send Google your name, contact details, vehicle or flight details, booking reference or payment details.
If you reject advertising cookies, or do not make a choice, the tag does not load. The website and booking work in exactly the same way whichever you choose.
Changing your mind. You can accept or reject advertising cookies at any time using Cookie settings at the bottom of every page, or the button below. If you withdraw consent we stop the tag and remove the advertising cookies stored by this website. This does not affect anything that happened before you withdrew. You can clear cookies set on Google's own websites in your browser, and control personalised adverts in Google's My Ad Center.
Your rights
You have the right to:
- ask what we hold about you, and receive a copy
- have inaccurate information corrected
- ask us to delete information we no longer need to keep
- object to how we are using it
- withdraw your consent to advertising cookies at any time
- complain to the Information Commissioner's Office at ico.org.uk
To exercise any of these, contact us using the details below. We will respond within one month.
Security
The website is served over HTTPS. Passwords for staff accounts are stored hashed and cannot be read by anyone, including us. Database credentials and payment keys are stored outside the public area of the server. Access to booking data is limited to staff who need it, and every change made in our admin system is logged.
Contact
Airport Parking Service
Email: bookings@airportparkingservice.co.uk
Telephone: 03330541229